{"id":5745,"date":"2022-05-24T17:00:44","date_gmt":"2022-05-24T22:00:44","guid":{"rendered":"https:\/\/politicosaldesnudo.com.mx\/?p=5745"},"modified":"2022-05-24T19:54:20","modified_gmt":"2022-05-25T00:54:20","slug":"concilian-att-mexico-y-profeco-accion-por-cobro-del-cargo-por-equipo-diferido","status":"publish","type":"post","link":"https:\/\/politicosaldesnudo.com.mx\/index.php\/2022\/05\/24\/concilian-att-mexico-y-profeco-accion-por-cobro-del-cargo-por-equipo-diferido\/","title":{"rendered":"Concilian AT&#038;T M\u00e9xico y Profeco acci\u00f3n por cobro del \u201ccargo por equipo diferido\u201d"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p class=\"p1\"><span style=\"font-size: 14pt;\"><em><strong>Ciudad de M\u00e9xico.<\/strong><\/em> Con el <strong>objetivo de brindarles a sus clientes la mejor experiencia y atenci\u00f3n<\/strong>, y seguir protegiendo los derechos de los usuarios, <strong>AT&amp;T M\u00e9xico y la Procuradur\u00eda Federal del Consumidor (Profeco), han decidido conciliar en beneficio de todas aquellas personas a quienes se les haya realizado el cobro del denominado \u201ccargo por equipo diferido\u201d<\/strong>, derivado de haber contratado un plan AT&amp;T en los meses de noviembre y diciembre de 2018, y de enero a agosto de 2019.<\/span><\/p>\n<p class=\"p1\"><span style=\"font-size: 18pt;\"><strong>AT&amp;T M\u00e9xico y Profeco han acordado dar por concluida la demanda de acci\u00f3n colectiva interpuesta en contra del operador a trav\u00e9s de beneficios, tanto para consumidores vigentes, como para quienes hayan cancelado su servicio, que ser\u00e1n dados a conocer a trav\u00e9s de Profeco y en los canales oficiales de AT&amp;T.<\/strong><\/span><\/p>\n<p class=\"p1\"><span style=\"font-size: 14pt;\">El cargo en cuesti\u00f3n es un cobro anual de naturaleza administrativa derivado de las facilidades de pago otorgadas para obtener un equipo en mensualidades, sin necesidad de tener historial crediticio positivo y solo se cobra mientras se tenga contratado un plan con equipo a pagos mensuales.<\/span><\/p>\n<p class=\"p1\"><span style=\"font-size: 14pt;\">Tanto la autoridad como el prestador de servicios de telefon\u00eda comparten el mismo objetivo: promover y proteger los derechos de los usuarios.<\/span><\/p>\n<p class=\"p1\"><span style=\"font-size: 18pt;\"><strong>En caso de cualquier duda o aclaraci\u00f3n puede comunicarse al tel\u00e9fono 55 5625 6700, extensiones 12014, 12053 y 12043, o bien, enviar un correo electr\u00f3nico a\u00a0<a href=\"mailto:acolectivastelecom@profeco.gob.mx\">acolectivastelecom@profeco.gob.mx<\/a><\/strong><\/span><\/p>\n<p class=\"p1\"><span style=\"font-size: 18pt;\"><strong>Para m\u00e1s informaci\u00f3n:\u00a0<a href=\"https:\/\/www.att.com.mx\/atencion-a-clientes\/profeco\">https:\/\/www.att.com.mx\/atencion-a-clientes\/profeco<\/a><\/strong><\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Ciudad de M\u00e9xico. Con el objetivo de brindarles a sus clientes la mejor experiencia y atenci\u00f3n, y seguir protegiendo [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":5746,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[33],"tags":[830,831,644],"class_list":["post-5745","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nacional","tag-at-mexico","tag-cobro","tag-profeco"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Concilian AT&amp;T M\u00e9xico y Profeco acci\u00f3n por cobro del \u201ccargo por equipo diferido\u201d - Pol\u00edticos al Desnudo<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/politicosaldesnudo.com.mx\/index.php\/2022\/05\/24\/concilian-att-mexico-y-profeco-accion-por-cobro-del-cargo-por-equipo-diferido\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Concilian AT&amp;T M\u00e9xico y Profeco acci\u00f3n por cobro del \u201ccargo por equipo diferido\u201d - Pol\u00edticos al Desnudo\" \/>\n<meta property=\"og:description\" content=\"&nbsp; Ciudad de M\u00e9xico. 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